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Even When You Outsource the Work, You Retain the Risks

Financial institutions remain accountable for the actions of their outsourcers Assessing the risks and putting mitigation measures into place is critical Genesis10 Managed Services helps manage these...

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Remote Network Monitoring & Management

The first local area networks (LANs) built back in the 1980s marked a radical departure from what had long been considered the standard computing “model.” Before the advent of LANs there was a head-end...

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Managed Services – Who Ya Gonna Call??

Who Ya Gonna Call? If poltergeists aren’t the problem, then the answer that’s currently ringing in your mind probably won’t help! But this has often been the question that is asked at the worst...

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Managed Services – Supporting Your Staff

Some people, like network engineers and managers, consider it to be the hardest network component to manage.  Others, like corporate executives and any manager who needs to get things done, consider it...

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Managed Services – Serving Up Servers

Do You Really Care Where? Servers, the computers that are shared among many users on a network to provide key services such as file storage and retrieval, email and other communications,...

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Managed Services – Business Continuity & Disaster Recovery

Business Continuity and Disaster Recovery are two terms that are used almost interchangeably by many people, but shouldn’t be. Disaster Recovery refers to having the ability to restore the data and...

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Giving Your Customers More Ways to Contact Your Service Department

  “You just call out my name and you know, wherever I am, I’ll come running…” A great classic song lyric and probably the expectation level of most of your customers when they need to place a service...

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Make Escalation Easy for Customers

People become most frustrated when they feel helpless, that they cannot change or impact a situation they feel has gone poorly.  When customers feel you or your company has not treated them properly...

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Using CRM to Overcome Today’s Biggest Marketing Challenge

The “How” of Marketing Has Changed, Not the “What” The current definition of “marketing” in the Wikipedia is “Marketing is the process of communicating the value of a product or service to customers,...

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